British Airways Credit Card Online FAQs

Where do I register/activate for the service?

British Airways Credit Card customers can register for this service on the website – www.bacard.co.za.

How much will I pay for the online banking 
service?

You only pay for the transactions and not the monthly service fee.

What is a PIN number?

PIN is short for Personal Identification Number. You have to choose this number yourself when you register for your British Airways Credit Card online service. This is a numeric only number and it could be 4 or 5 digits long. You will have to key in the PIN every time you log on to British Airways Credit Card Online.

How many attempts do I get to enter my PIN?

You have three (3) attempts to enter your PIN. After the third unsuccessful attempt you will encounter a “security violation” and your PIN will be revoked. You will then have to call the British Airways Credit Card Customer Care on 0861 4 22 000. This is a security measure to prevent unauthorised users from attempting to access your accounts. Should you forget your pin, contact the call centre for assistance.

What is a transaction limit?

Transaction limits apply to payments. These form an important part of your online banking security and can potentially stop a phisher from transferring very large volumes of money from your account. If you set these limits you will only be able to transfer money and make payments within these limits. If, however, you do not have transaction limits set you will not be able to move your money anywhere.

Can I collect Avios on my SA British Airways Credit Card if I registered outside South Africa?

No, non South African British Airways Executive Club members do not earn Avios on the South African British Airways Credit Card. In order to collect, you will need to contact the British Airways Executive Club (010 344 0135) to either update your country of residence or open a new South African British Airways Executive Club membership.

What are the lead times for payments?

Please Note:

The British Airways Credit Card Online uses Electronic Funds Transfer (EFT). The cut-off times are governed by INTERBANK CLEARING RULES.

Weekdays:

Any internal transactions made from a British Airways Credit Card account to another British Airways Credit Card or Absa account will be credited immediately.
British Airways Credit Card will ensure that any external transactions less than R5 000 000.00 done before 15h30 and transactions above R5 000 000.00 made before 14h00 will reach the destination Bank by the same business day.

Saturdays:

Any internal transactions made from a British Airways Credit Card account to another British Airways Credit Card or Absa account will be credited immediately.
British Airways Credit Card will ensure that any external transactions less than R5 000 000.00 done before 10h45 and transactions above R5 000 000.00 made before 09h30 will reach the destination Bank by the same day.

Sundays and Public holidays:

All external transactions will be sent to the destination Bank the following business day. Only internal transactions will be credited the same day.

No, unfortunately you will have to continue using your exiting access account number when you logon to the BACard website

Please send a copy of your ID and proof of residence to the BA team that handles FICA-related queries: ficaescalations@absa.co.za.

• You can visit www.britishairways.com and select “Join the Club” button to create your profile.
• Please make sure that the customer details that you enter on your British Airways Executive Club (BAEC) profile matched / are the same as the customer details that you used when applying for the British Airways credit card.
• The Terms and conditions including Benefits linked to your Avios Points are listed on the British Airways website: www.britishairways.com