British Airways Credit Card Online FAQs

Have a question about Online Banking? Get your answers here.

  • What is British Airways Credit Card Online?

    What is British Airways Credit Card Online?

    British Airways Credit Card Online is the online banking service available to British Airways Credit Card customers.

  • Where do I register for Online Banking?

    Where do I register/activate for the service?

    British Airways Credit Card customers can register for this service on the website – www.bacard.co.za.

  • What services are available on British Airways Credit Card Online?

    What services are available on British Airways Credit Card Online?

    Once you have logged in, you will have the following functions available:

    • View your account
    • Change your PIN, SurePhrase and Password
    • View service information cancel service Manage online notifications
    • Make enquiries on your accounts and see the latest balance
    • See your transaction history
    • Pay your beneficiaries
    • NotifyMe
    • eStatements
    • View tax certificate
  • How much will I pay for the online banking service?

    How much will I pay for the online banking 
    service?

    You only pay for the transactions and not the monthly service fee.

  • What is an access account number

    What is an access account number?

    An access account number is the number printed on the front of your credit card. This is the number you use to register for and access your British Airways Credit Card online service.

  • What is a PIN number?

    What is a PIN number?

    PIN is short for Personal Identification Number. You have to choose this number yourself when you register for your British Airways Credit Card online service. This is a numeric only number and it could be 4 or 5 digits long. You will have to key in the PIN every time you log on to British Airways Credit Card Online.

  • What is a Password?

    What is a Password?

    If you have transaction limits for your British Airways Credit Card online service and are able to perform financial transactions the system will request you to capture a Password online. You will be required to key in this Password every time you log on to British Airways Credit Card Online.

  • How many attempts do I get to enter my PIN?

    How many attempts do I get to enter my PIN?

    You have three (3) attempts to enter your PIN. After the third unsuccessful attempt you will encounter a “security violation” and your PIN will be revoked. You will then have to call the British Airways Credit Card Customer Care on 0861 4 22 000. This is a security measure to prevent unauthorised users from attempting to access your accounts. Should you forget your pin, contact the call centre for assistance.

  • How many attempts do I get to enter my Password?

    How many attempts do I have to enter my Password?

    You have three (3) attempts to enter your Password. After the third unsuccessful attempt you will encounter a “security violation” and your Password will be revoked. You will then have to call the British Airways Credit Card Customer Care on 0861 4 22 000. This is to prevent unauthorised persons from attempting to access your accounts. Should you forget your Password, contact the call centre for assistance.

  • What is a transaction limit?

    What is a transaction limit?

    Transaction limits apply to payments. These form an important part of your online banking security and can potentially stop a phisher from transferring very large volumes of money from your account. If you set these limits you will only be able to transfer money and make payments within these limits. If, however, you do not have transaction limits set you will not be able to move your money anywhere.

  • What do I need to get access to British Airways Credit Card Online

    What do I need to get access to British Airways Credit Card Online?

    To access your British Airways Credit Card Online – all you will need is:

    A computer, laptop or even a tablet with an internet connection. You must have registered for British Airways Credit Card Online. In addition to this you will need to create a PIN and Password.

  • Can I collect Avios on my SA British Airways Credit Card if I registered outside South Africa?

    Can I collect Avios on my SA British Airways Credit Card if I registered outside South Africa?

    No, non South African British Airways Executive Club members do not earn Avios on the South African British Airways Credit Card. In order to collect, you will need to contact the British Airways Executive Club (010 344 0135) to either update your country of residence or open a new South African British Airways Executive Club membership.

  • Which kind of payments can I make with my British Airways Credit Card Online service?

    Which kind of payments can I make with my 
    British Airways Credit Card Online service?

    Beneficiary payment

  • What are the lead times for payments?

    What are the lead times for payments?

    Please Note:

    The British Airways Credit Card Online uses Electronic Funds Transfer (EFT). The cut-off times are governed by INTERBANK CLEARING RULES.

    Weekdays:

    Any internal transactions made from a British Airways Credit Card account to another British Airways Credit Card or Absa account will be credited immediately.
    British Airways Credit Card will ensure that any external transactions less than R5 000 000.00 done before 15h30 and transactions above R5 000 000.00 made before 14h00 will reach the destination Bank by the same business day.

    Saturdays:

    Any internal transactions made from a British Airways Credit Card account to another British Airways Credit Card or Absa account will be credited immediately.
    British Airways Credit Card will ensure that any external transactions less than R5 000 000.00 done before 10h45 and transactions above R5 000 000.00 made before 09h30 will reach the destination Bank by the same day.

    Sundays and Public holidays:

    All external transactions will be sent to the destination Bank the following business day. Only internal transactions will be credited the same day.

  • What is CashSend?

    What is CashSend?

    CashSend is the ability to transfer money almost anywhere in the country, without the recipient needing to have a bank account. You are also able to transfer money that will be available for collection immediately. With CashSend, you have the security of knowing that the intended recipient has been issued with both a unique 6-digit access code and 10-digit reference number to verify the transaction.

    How does it work:

    To send money via British Airways Credit Card Online:

    • Login to British Airways Credit Card Online and select ‘Payments’
    • Select ‘CashSend Payment’
    • Enter the amount you wish to send, as well as the recipient’s cellphone number
    • Create a 6-digit access code, which you must provide the recipient with, and confirm the payment

    To collect your money:

    • Visit an Absa ATM that offers the CashSend facility and select ‘CashSend’ followed by ‘CashSend Withdrawal’
    • Enter the 10-digit reference number that has been sent to your cellphone
    • Enter the 6-digit access code, together with the exact amount being sent
    • Once the transaction has been verified, the money will be issued to you
    • Only the full amount can be withdrawn

British Airways Credit Card Customer Service

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0861 4 22 000