Fraud awareness

Please be advised that British Airways will not request our clients to confirm the following information telephonically:

  • Credit card expiry date
  • 3-digit number on the back of the card
  • Secure code/OTP number
  • Your PIN
  • You will only be required to use your PIN or OTP number when transacting.

In the event that you are contacted by British Airways:

  • We will have your card number and you only need to confirm a few digits


If you receive a secure code/OTP and you are not transacting at all please contact our client fraud hotline on 0860 557 557 or +2711 501 5089

British Airways Credit Card Customer Service

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